Regrettably, it has been brought to our attention on more then one occasion that there is a company in the Ottawa area that may share the same name with us. This company uses telemarketing schemes, in order to get customers; they also use a bait and switch tactic, which is a dishonest sales tactic used to get more money out of it's customers. This is something that should be a thing of the past, considering all of the information about these tactics on the internet; however, sadly we have to inform the Ottawa customers that these tactics are still being used. This company also employs the use of contractors for all of their services.
We have heard through these customers that this company is using bait and switch tactics; they will quote the customer a low price of $150.00, but they fail to mention that this only covers the heat side of the duct run and it does not cover the cold side of the duct run. This is important, as the cold side (or the Return Air) of the duct system is usually dirtier than the heated side of the duct system. This company will tell you of the price increase half way through the cleaning, and that in order to have the cold side of your duct system cleaned, you will have to pay an additional $125.00, bringing your total to $275.00. They will also tell you that you are required to pay more HST, if you want to pay by cheque.
This company's practice is truly despicable and disgusting, and we cannot understand how this kind of practice can still be happening. The best way to stop these types of companies from taking advantage of their customers is for you, the customer, to know what you are getting out of the duct cleaning. You must be sure that you know what you are getting for your money, ask them for a detailed description of what they will do during the duct cleaning at your house. If the company cannot be direct with you about the detail, then do not choose them. If you have any questions regarding this, please feel free to let us know.