to Our Arrival at Your Home
In order for us to be able to complete the job that you have hired us for, without incident, we kindly ask that the following is done prior to our arrival for your scheduled duct cleaning, furnace maintenance, or fireplace maintenance.
For Duct Cleanings: We ask that all vents in your home are clear of obstructions. This could be a table, a couch, a book case, or anything that would inhibit us from accessing your supply or return vents. We also ask that any fragile or breakable items are removed from the pathway to the basement and from the entry area. We will be bring in lot's of equipment in your home and we do not want to hit or snag anything and cause a valuable item to break.
Our technicians are very observant of all of their surroundings and will notify you if something should be moved before they bring in any equipment. Please note: You may ask the technicians to move things, if you are unable, however you will be required to sign a waiver. If you have any large furniture in the path to your basement, please move it temporarily, as we will transport our portable duct cleaning machine down into your basement. This machine is not very small and we will need the room to navigate our equipment down the stairs.
We also ask that the mechanical room is clear of any obstructions, as we will perform the bulk of the work in there and we want to be sure that we can perform our work safely and efficiently. If you do have anything in front of or around your furnace, we kindly ask that you move the items out of the way, as we will need complete access to your furnace during our visit.
Jumper boxes and extra truck lines, that come off of your furnace heat and/or return side.
If your home heat supply or return side has more than one main truck line, which will cause us to hook up more than once, this could cause additional charges for your duct cleaning.
We do not wish to charge additionally, but every time we have to hook our machine up, we have to turn it off, re-position it, and hook it up to the new location. This causes us to have clean an additional line; this can take from 30 to 40 additional minutes per extra line in your home.
It is recommended that all customers, looking to book a duct cleaning with us, know that if our technician must hook up the machine more than once on either the heat or cold side of the ducts, extra fees can be applied. In most cases, an extra $50.00 will be required.
Failure to notify our technician in advance of the appointment will lead to a quote that does not include extra hook ups and is therefore inaccurate. In this situation, the customer will either be required to pay additional fees for their duct cleaning or parts of their truck lines may not be cleaned, as a result of non-notification by the customer about the extra lines.
If you are unsure whether your home is equipped with extra truck lines, you can arrange to have an in home estimate, so that you can receive an accurate quote. An in home estimate will cost $80.00, but if you decide to go ahead with our quote, $80.00 will be deducted from the duct cleaning cost.
Jumper boxes are usually part of the return air system in homes and they are duct runs, that are separate from the main truck line; they are attached by liners and bring the return air back to the return side of the main truck line. The same will apply for all jumper boxes; they are considered extra hook ups.
If you have a basement that has been finished, this can definitely affect the outcome of your duct cleaning.
Depending on the size of the finished basement and the size of the home, a finished basement can diminish the effectiveness of a duct cleaning. A finished basement does not give the option for multiple areas for us to use our dislodging device in the main truck line; this means that the main truck line will not be as clean, as it could be for those with an unfinished basement.
We offer two solutions for homeowners, in this situation.
The first is to allow us to cut holes into your drywall, so that we can effectively asses the duct work, ensuring that all of it is cleaned properly. If you choose this option, you will be required to patch the holes for yourself or to have a contractor come and do this for you. The second option is for our technicians to do the best that they can at the duct cleaning, without cutting into the drywall.
Please inform our staff, when booking, if you have a finished basement.
For a Fireplace Maintenance: We ask that any breakables are removed from this area prior to our arrival, this includes pots, vases, and sculptures. Our technician will require the space in front of the fireplace, as the technician will remove most, if not all, of the components from inside the fireplace, in order to complete the cleaning.